⚖️ Core Principles
- ✓ Technology Platform: Digilayn provides the dispatch, routing, and communication software connecting independent drivers with riders.
- ✓ 18+ Only: You must be at least 18 years old to create an account or use LaynFleet.
- ✓ Fares & Direct Payment: Rides are charged according to active fleet rates. Riders pay drivers directly upon arrival.
- ✓ Zero Harassment: We enforce strict standards of safety, mutual respect, and non-discrimination.
- ⚠ Community Platform & Assumption of Risk: LaynFleet is a connection tool built for the Poortjie community, where riders and drivers largely know one another. Digilayn does not verify the real identity of any user. Riders and drivers use the platform entirely at their own risk and should only accept or offer rides to and from people they personally know and trust.
Terms for LaynRider Users
1. Eligibility
You must be at least 18 years old to register for and use LaynRider. By creating an account you confirm that you are 18 or older.
2. Booking & Real Fare Payment
When you request a trip via LaynRider, you receive an upfront price estimate based on the fleet's active rate per kilometer and minimum fare. By confirming the booking, you agree to pay the driver the quoted fare upon trip completion via cash or an agreed payment method.
3. Pickup Location & Accuracy
With permission, LaynRider requests location when needed for foreground service-area checks or when you choose "Use Current Location" for a pickup. It does not track riders in the background. Pickup and destination coordinates selected for a booking are stored with that trip. You are responsible for ensuring your pickup pin is accurate and situated in a safe, accessible area for the driver to stop.
4. Passenger Conduct & Safety
Riders must treat drivers and their vehicles with respect. Damaging a driver's vehicle, carrying illegal substances, or engaging in harassing behaviour will result in immediate permanent account suspension.
5. Community Use & Assumption of Risk
LaynRider is a connection platform for the Poortjie community, not a transport carrier. Digilayn does not employ drivers and does not verify the real identity of any rider or driver — names, photos, and phone numbers are self-provided and unverified. You use LaynRider at your own risk and are solely responsible for deciding whom to ride with; you should only accept rides from drivers you personally know and trust. Digilayn is not liable for the conduct of any user or for anything that occurs during a trip.
6. Cancellations
If you must cancel a ride, please cancel promptly through the app before the driver arrives to avoid unnecessary travel and fuel costs for the driver.
Terms for LaynDriver Partners
1. Independent Fleet Operator Status
Drivers operate as independent transport providers. Digilayn provides technology software and is not an employer or transport carrier. You retain full control over when you choose to go online and accept ride requests.
2. Licensing, Roadworthiness & Legal Compliance
You represent and warrant that you hold a valid driver's license (with appropriate Professional Driving Permit / PrDP if applicable), that your vehicle is fully licensed and roadworthy, and that you comply with all South African National Road Traffic laws.
3. Live Location Sharing
While toggled to "Online" or during an assigned booking, LaynDriver requires background and foreground location access. This allows the system radar to broadcast your position to nearby riders and compute accurate pickup routes.
4. Democratic Fare Governance
Fleet rates (per km, base, and minimum fares) are democratically voted on by registered drivers. Drivers agree to charge the standard system-calculated fares without unauthorized off-app markups.
5. Road Liability & Disclaimers
Digilayn is not liable for traffic violations, road accidents, vehicle wear and tear, or third-party claims arising from vehicle operations. Drivers must maintain appropriate vehicle insurance.
General Terms & Account Policy
1. Account Deletion
Riders can sign in at the public account-deletion page to inspect and immediately permanently delete their LaynRider account and associated data. Drivers can use the same page to request manager-assisted profile/account deletion by email, or submit a request in the app. Driver booking records remain unchanged after profile deletion; see the Privacy Policy for retained data and current retention details.
2. Service Modifications
Digilayn continually updates and enhances the LaynFleet platform. We reserve the right to modify or suspend services for routine maintenance or safety improvements.
3. Contact & Dispute Resolution
For questions, operational disputes, or support, please contact us at digilayn@gmail.com or via WhatsApp at +27 81 553 2209.