🛡️ In Plain English (Summary)
- ✓ No Data Selling: We never sell, rent, or trade your personal information or trip logs to third parties or advertising brokers.
- ✓ Rider Location Privacy: Riders are not tracked in the background. With permission, the app requests location when needed for a foreground service-area check or to set a pickup. A pickup selected for a booking is stored with that trip.
- ✓ Driver Live Location: Drivers share real-time location while "Online" or executing trips so riders and dispatch radar can see vehicle availability.
- ✓ Right to Erasure: You can request deletion in either app. The web page offers Rider self-service deletion and Driver manager-assisted deletion instructions, including what is retained.
⚠️ A Community Platform — Used at Your Own Risk
- • LaynFleet is built for the Poortjie community, where riders and drivers largely know one another. It is a tool to help neighbours arrange local rides.
- • We do not verify the real identity of any user. Names, photos, and phone numbers are provided by users themselves and are not checked against official documents.
- • Riders and drivers use the app at their own risk. You should only accept or offer rides to and from people you personally know and trust. Digilayn is a connection platform and is not responsible for the conduct of any user.
1. Information We Collect
Rider Information
- Account Details: Your email address (used to sign in via email/password or Google Sign-In), your name, and a mobile phone number. Your phone number is stored so the driver matched to your trip can contact you — it is not verified by SMS or OTP.
- Profile Photo: A profile picture you upload, stored securely and shown to the driver matched to your trip.
- Trip & Booking Data: Requested pickup location, destination, fare quotation, ride status, and timestamps.
- On-Demand Location: With your permission, LaynRider requests a location fix when needed to check service-area availability in the foreground (including when the dashboard opens or resumes), or when you choose "Use Current Location" for a pickup. It does not run background rider tracking. Pickup and destination addresses and coordinates are stored in the booking once submitted; these trip records are separate from the on-demand device lookup.
- Feedback & Ratings: Ratings (1–5 stars) and optional written feedback submitted after completed trips.
Driver Information
- Driver Verification: Full name, phone number, vehicle details (make, model, color, registration/plate number), and driver documentation.
- Live Location Tracking (Foreground & Background): While your driver status is toggled to "Online" or during an active trip, LaynDriver collects continuous GPS location. This enables the dispatch radar to broadcast your vehicle to nearby riders and calculate accurate ETAs.
- Performance & Governance: Trip completion records, rider ratings, acceptance rates, and participation in fleet pricing votes.
Device & Technical Data
- Device Registry: To keep your account secure and route notifications correctly, we record the devices you sign in on and let you pick a preferred device. Signing in on a new device can sign you out elsewhere.
- Push Notification Tokens: A push token from Firebase Cloud Messaging (or Huawei Push) so we can send you trip and dispatch updates. We never send marketing spam.
- Diagnostic Logs: LaynFleet application logs are written to local Android logs. Separately, Google Maps and Places SDKs collect SDK crash metrics, technical request/device metadata, IP addresses, SDK identifiers and map/API interaction information to operate and improve their services. Firebase and Huawei components process the technical data needed for authentication, maps and push delivery. We do not log passwords or secrets.
2. How Your Information Is Used
We process data solely to operate and improve the LaynFleet transport ecosystem:
📍 Trip Dispatch & Routing
Connecting riders with available drivers, rendering map routes, and displaying live vehicle arrival updates.
🛡️ Safety & Mutual Trust
Displaying driver and vehicle details to the rider, and showing the rider's name and photo to the matched driver, so both parties can recognise each other at pickup. We do not verify the real identity of any user.
🏷️ Fair Pricing & Governance
Calculating distance-based trip estimates and recording driver pricing votes.
🔧 Support & Debugging
Investigating booking issues, resolving ride disputes, and fixing application crashes.
3. Data Sharing and Disclosure
When a rider and driver are matched for a trip, they share the personal details needed to find and contact each other for the duration of that booking:
- The driver sees the rider's name, profile photo, rating, phone number, and pickup location, and can call the rider from the app.
- The rider sees the driver's name, profile photo, vehicle details and plate number, live location, and phone number, and can call the driver from the app.
Riders can also browse driver profiles and reviews before booking. Booking details are exchanged to arrange and complete the ride; submitted ratings and reviews can be visible to other users in the app.
Our backend uses Google Cloud / Firebase. Google Maps and Places provide maps and place search; supported Huawei devices use Huawei Map Kit and Push Kit. These providers process service requests and technical data to deliver and maintain their services. We do not sell your personal data or use it for advertising. We may also disclose information when required by law or court order.
4. Legal Basis for Processing
Under POPIA, we only process your personal information where we have a lawful basis to do so:
- Your consent — given when you create an account and accept this policy, and which you may withdraw at any time.
- Performance of our agreement with you — to connect you with a rider or driver and operate the trip you requested.
- Legitimate interests — keeping the platform safe, preventing abuse, and improving the service, balanced against your privacy.
- Legal obligation — where we must retain or disclose information to comply with South African law.
5. Account Deletion & Data Retention
You maintain full ownership of your data. LaynFleet provides clear paths to delete your account:
Rider Self-Service Deletion
Open the account-deletion page. Rider accounts can sign in, inspect their data and confirm immediate permanent deletion of the listed rider data. Drivers use the manager-assisted request instructions on that page. Accounts used across multiple Digilayn services should contact support before deleting the shared sign-in.
In-App Deletion Request
Open More → Security Hub → Deregister inside LaynRider (or LaynDriver) and confirm the deletion request. This suspends the account pending manager processing; it does not immediately delete it. The public web page and support contact remain available if you uninstall the app.
Cannot Sign In?
You may also request account erasure by emailing digilayn@gmail.com or messaging WhatsApp +27 81 553 2209 with your registered phone number.
Driver account deletion removes profile/account data while retaining booking records unchanged. Bookings can contain account identifiers, pickup/drop-off addresses and coordinates, timestamps and free-text notes; deleting a profile does not anonymise them. Retained bookings currently have no automatic expiry. Contact support to ask about or request handling of retained personal data. Rider self-service deletion separately removes bookings created by that rider, as shown before confirmation.
6. Your Rights
Under POPIA (and related laws such as PAIA and ECTA), you have the right to:
- Access the personal information we hold about you, and request a copy.
- Correct or update information that is inaccurate or out of date (you can edit most of it directly in your in-app profile).
- Request deletion of your account and personal data (see Section 5).
- Object to or request that we restrict certain processing, and withdraw consent at any time.
To exercise any of these rights, contact us using the details in Section 10. If you believe we have not handled your information lawfully, you may lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.
7. Children's Privacy
LaynFleet is intended for adults. You must be 18 years or older to create an account or use the platform. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a minor, we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you in the app or by email. Your continued use of LaynFleet after an update means you accept the revised policy.
9. Applicable Law
This Privacy Policy and our handling of your personal information are governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act 4 of 2013 (POPIA), the Promotion of Access to Information Act 2 of 2000 (PAIA), and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
10. Contact Information & POPIA Officer
If you have questions regarding this privacy policy, wish to access your personal information, or need support with your account:
Digilayn Technologies
Email: digilayn@gmail.com
WhatsApp Support: +27 81 553 2209
Website: www.digilayn.com